Email Verification

4 min read5 sections

When you register a new XtreamGo account we send a verification email to confirm you own the address. Click the link in the email and your account is activated — you can sign in immediately. This article explains the flow and what to do if the email does not arrive.

Why verification matters

Verifying your email protects your account from typos (someone misspells their address on signup), prevents impersonation (registering under someone else's email), and unlocks features like password reset, payment receipts, and security alerts. Until you verify, the account is in a pending state and cannot sign in.

The verification flow

You register at xtreamgo.io/register. We create your customer row in a pending state and email you a link to xtreamgo.io/verify?token=… within seconds. You click the link, the page calls our API to flip the account to active, and a success screen invites you to sign in. The whole flow takes under a minute.

What if the email never arrives

Check your spam / promotions / junk folder first — newer SMTP setups sometimes land there until you mark us as not-spam. If after 5 minutes you still cannot find it, your email provider may be silently blocking us; try a different address (Gmail / Proton / Outlook all work reliably). If you used a corporate address, your IT team may have a whitelist policy you need to ask about.

Resending the verification link

If you accidentally deleted the email or the link expired, sign in with your credentials at xtreamgo.io/login. The login screen will detect the pending state and offer a "Resend verification email" button. We send a fresh token; the old one is invalidated for security.

Security and the token

The verification token is a 64-character random string tied to your account. It expires after 24 hours and is single-use — once you click the link, the token is wiped from our database, so the same link cannot be reused. If you receive a verification email but did not register, you can safely ignore it; without the click the account stays inactive.

Need more help?

Our support team is one email away. We typically reply within a few hours during business hours.